Turns out the ditz had struck again - I had scheduled for the 23rd and not yesterday, the 16th. Argh! Jessica, the young woman that was helping me, rescheduled me for noon. Yay! I went off to run errands - which is another story for a different post - and came back at noon to work with Carl. Carl's expertise is video and that's where I needed help. We worked through some of the issues I've been having with my computer and came up with a work around - working on the video files from an external hard drive.
Carl had to move on to his next appointment, so Ben was going to help me set up the external drive. He asked me to power up my Mac so we could map the new external drive and . . . . . . . . . . the internal hard drive would not mount. Now Nick enters the scene - Nick is one of Apple's technicians, an outstanding one too, in my opinion! He worked his magic and was able to get the drive working again. Checked some directories and arrived at the opinion was probably a software issue that was causing the problems.
He stepped away and we fired the computer up again because we still need to set up the external drive. No drive. Nada. Nothing. This time, they had to take the computer in the back and pull the drive out of it to extract my data, but extract it they did. Whew! CLOSE CALL! My entire business is/was on that computer. Do I back up? Yes, but. We've been having a whole lot of storms lately and I had turned the hard drive off to protect it and had not turned it back on since late August . . . . .
Long story not so short, we are now the proud owners of a new 15" MacBook Pro! And she is sooooo sweet! I would never have chosen this to have happened NOW, but it did, and the folks at Apple, especially Ben and Nick, were outstanding! So, let me just say - if you are in need of a computer, consider an Apple. The Apple products are superior and they're superior for a reason! The Apple personnel are even better than the products! So, without further ado, here's the new baby . . . .
What do you think I should name her? Suggestions?